After a real battle with another Mobility Company in Lees Summit, MO, 101 Mobility at 8401 Melrose Dr. came to my rescue and were actually concerned about my welfare as a human being, and didn’t treat me as a dollar sign. Liz is great! She has compassion for those that are in need and is willing to go that extra mile to get something done.
Liz at 101 Mobility, worked with Bruno after I had some extremely bad service on a chariot/lift that I purchased through Jay Hatfield in Lees Summit, MO. It was so bad, the scooter and lift both fell, while I was driving, due to a pin that had not been installed. JH, fixed only the necessary parts, but it’s service to me just got worse. It sounded like I was driving a jalopy down the road. I only had it for 6 months and this started to happen. Anyway, the way it was fixed was almost like putting bandaids on it. Then other things started going bad. It wasn’t the product, but it was the install by JH that created the nightmare.
Bruno replaced the whole unit, and Dale the mechanic at 101 Mobility, installed the new one and did an amazing job. Unloaded and loaded my scooter for me and even brought my scooter to me. Considerate and didn’t make me feel at all bad for needing him to do it.
This is the same chariot/lift, but looks nothing like the original one. Why? Well, because Dale at 101 Mobility, didn’t put parts on UPSIDE DOWN, and he did put ALL the parts that the chariot/lift came with, on the unit, and he also gave me the manual tool that came with the unit, if for any reason the lift won’t lower, the tool can do it manually. I never received it on the other one.
All in all, I look forward to working with Liz and Dale at 101 Mobility in the future. It’s a little further drive for me, but well worth the effort. I’m so relieved that I feel safe on the highways again. Afterall, the chariot/lift does carry my “legs” (scooter) for me. I depend on it for my livelihood, so I’m thankful that I can breathe again, knowing it’s in prime working order.
Thank you Liz and Dale and thank you Bruno. The ride home was so smooth, I was amazed. Now where shall I go first?
I absolutely love my stairlift and chair and have already told several people about you in case their parents need help. I also wanted to thank you all for the beautiful flowers. How thoughtful! We lost Tommy’s dad on St. Patrick’s Day after Dale was out to finish the stairlift. I was so grateful to have the installation completed so we could move on with other sad tasks at hand. You are all wonderful people, which is just as important as your reliable products. Thanks again, Lorie H.
101 Mobility of Kansas City installed a vertical platform lift. Did a fantastic job from the estimating to the installation to the after-service. Would recommend. Thanks 101 Mobility!
101 Mobility of Kansas City was so awesome and helpful to deal with. We are so happy and blessed with the chair/stairlift they installed. We now have a way to get my husband to our basement in times of severe weather in addition to not having to use the outside ramp in rain, snow or ice. Thank you to Liz, Bill and Dale it was a pleasure working with you! I will recommend you to everyone I know.
I just wanted to let you know that your guys, Dale and Bob, did a great job installing our two new stairlifts. Very competent, nice guys, and they cleaned up everything afterwards. We were very pleased.
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